FAQs

 

Personal Account

Why do I have to register?

This will save you time when you have something you want to purchase. This time could matter to you as a lot of our items are unique and somebody else could viewing the same item as you and could buy it whilst you are registering.

It also provides us with all the information we require to deliver your product or contact you if that were necessary.

How do I register?

To register please click the "Register" word shown at the top of the page.

Please then fill in your details in the boxes provided.

What do I do if I need to amend my personal details?

Please enter you email address and password you supplied at the time you registered and you will able to access your account details stored.

What if I forget my password?

Please click the " Forgotten Password " shown on the on the login page for your account.

You will be asked to enter the email address you supplied when setting up the account. You will then receive a password reset email.

Buying

How do I search for a product?

At the top of the page there is a box labelled search the site. Please enter here the item you are looking for. E.G. Sony PS4 Console. The site will be interrogated at this point and you will be delivered on screen the available products and the store who is selling the item(s).

The other option is to select a category on the left hand side of the page and scroll through the available items within the category. On the left you will notice you are also delivered the results by filter. These are supplied for your convenience and you can search by selecting any of them.

How do I buy an item?

This is really easy; add the item to your basket. There is a button displayed on the right side of the screen labelled "Add To Basket".

Check the item is the one you want, if all is ok, press proceed to check out.

You then should make sure the all the details are correct and continue to next stage of entering your payment details.

Once your payment has been processed you will receive an email confirming the goods and the sale. Please note if you are buying multiple purchases that you could be buying from more than one of our stores.

How can I pay for my item?

At Cash Generator we care about security and make every effort to ensure our transaction process is safe and that your personal information is secure. Please note we operate 3D secure payments only. You can pay using the following credit and debit cards:

  • MasterCard
  • Visa
  • PayPal
  • Apple Pay
  • Google Pay
  • American Express

 

Can I collect my goods?

Yes you can collect. Please take with you the “Store Pickup” code.

Delivering

How long will my goods take to be delivered?

Your delivery will usually take between 3-5 working days.

If you have bought goods from more than one Cash Generator store your parcels might not arrive together as they will be despatched separately.

If you have any queries over the delivery of your goods please send an email to store you bought the goods from. This information will be on your confirmation email.

What if when my item(s) arrive something is missing, faulty or damaged?

In the first instance please email the store you bought the goods from and advise them of the problem. Please give them the reference number and the item detail at this time with a brief description of the complaint.

You should receive a reply with 48 hrs to your email.

What should I do if my product has not come at all?

Please email the store you bought the goods from quoting the reference number on the confirmation email. Please remember your goods will take 3-5 working days to be delivered.