At Cash Generator, we strive to deliver excellent customer service. All customer feedback and complaints are taken seriously, dealt with in a professional and courteous manner, and to we aim to resolve your concerns quickly and efficiently.
We will investigate your complaint points or issues, and review internally. We may request further information from you to assist in our investigations.
If you have an enquiry or wish to raise a complaint, please follow the guidance below.
For all in-store transactions please directly contact the store used in the first instance. Nearly all enquiries can be addressed, and complaints remedied in this way. If you are unable to receive a satisfactory response, please email customerenquiries@cashgenerator.co.uk. Please include the following information:
- Your name
- The store
- Details of your enquiry or complaint, including relevant dates
For online sales, please contact the store which fulfilled your order in the first instance who shall have access to the full order details. Please note that if your order contains more than one item, these may be supplied from different stores. If you are unable to receive a satisfactory response or you do not know the store to contact please email customerenquiries@cashgenerator.co.uk. Please include the following information:
- Your name
- Your order number (this will be on your order confirmation email)
- Details of your enquiry or complaint
Our customer service helpdesk operates Monday through Friday 9.00am - 5.00pm, except public holidays, and we aim to respond within two working days.