Who we are
Cash Gen UK Limited trading as Cash Generator gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Joint controller statement
At Cash Generator, data protection compliance is a key part of how we operate our business.
This privacy notice explains the nature of the relationship between Cash Gen UK Limited (“CGUK”) and the UK franchisee network in relation to the way that we handle your personal information. For the purposes of the General Data Protection Regulation (“GDPR”), it sets out the legal relationship between us and you in relation to your personal information and our respective responsibilities to ensure that we comply with the law.
In this privacy notice, a reference to “Company”, “we”, “our” or “us” is a reference to CGUK and the UK Cash Generator franchisee network.
If you have any questions about this privacy notice, please contact Cash Generator’s Privacy Team at firstname.lastname@example.org.
Joint controller relationship
Cash Generator is a franchised business where all stores are owned and operated by independent franchisees.
It is important for the operation of our business that your personal information is transferred between CGUK and the franchisee network (and vice versa) to enable us to provide our services to you, for example, processing retail sales that are transacted online and for conducting our marketing activities.
In legal terms, in relation to the personal data of our customers, CGUK and the UK franchisees are “joint controllers”. This means that we may jointly determine the purposes and means of processing your personal data. It also means that CGUK will determine the purpose for which CGUK uses your personal data and a franchisee which has also collected your personal data will determine the purpose for which it uses your personal data.
We will let you know which entity will be the controller for your data when you purchase a product or service with us. For all data matters contact email@example.com.
Cash Gen UK Limited is the controller and responsible for this website. We are registered on the Information Commissioner's Office Register; registration number ZA553135.
Information that we collect
CGUK processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may collect from is: -
- First Name(s)
- Date of Birth
- Home Address
- Email Address
- Home Telephone Number
- Mobile Telephone Number
- National Insurance Number (for identification purposes)
- Passport Number (for identification purposes)
- Driver’s License Number (for identification purposes)
- A Photograph (for identification purposes). Applies to in store registration only
We collect information in the below ways: -
- In Store Registration
- Online Registration
- Online Guest Orders
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including PayPal, credit and debit card numbers) email address, and phone number. We refer to this information as “Order Information.”
How we use our personal data
We take your privacy very seriously and will never process your personal data without having a lawful basis for doing so. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below: -
- We collect your personal data to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We collect your personal data in the performance of a contract to provide a service to you as a customer and to provide you customer reminders for that service
- We will send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests to promote or communicate with you regarding our business and the services we offer
You have the right to access any personal information that the we process about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible and in any event within one month. Occasionally it may take us longer than a month to respond to you if your request is particularly complex or you have made a number of requests.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.
Consequences of not providing your data
You are not obligated to provide your personal information to us. However, as this information is necessary for us to provide you with our services or for our legitimate interests, we will not be able to offer or make you aware of some/all of our services without it.
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
How long we keep your data
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this privacy notice or any other data protection matter between you and us, please in the first instance contact firstname.lastname@example.org.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Cookies we use
Google Analytics – This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use and compile meaningful site traffic reports. Read more here: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
Facebook Pixel – For more information please visit: https://en-gb.facebook.com/business/m/privacy-and-data
Changes to this privacy notice
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the “Company” for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by email@example.com at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us because of a product/service purchase, warranty registration, product or service experience or other transactions.
Common Links Include:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
International data transfers
We (or third parties acting on our behalf) may store or process information that we collect about you in countries outside the European Economic Area ("EEA"). Where we make a transfer of your personal information outside of the EEA we will take the required steps to ensure that your personal information is protected.
We will only do so to the extent that it is relevant and necessary. The United States and the EEA have in place a framework, known as Privacy Shield, to facilitate compliance with data protection obligations when transferring personal data. Privacy Shield has been assessed by the EU Commission, and deemed to provide adequate protection to personal data.
If you would like further information regarding the steps we take to safeguard your personal information, please contact the DPO.
Lodging a complaint
The “Company” only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We can be contacted at: -
Cash Gen UK Limited
57 Worcester Road, Bromsgrove, England, B61 7DN
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.
The user’s consent and revocation of consent
Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at firstname.lastname@example.org. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.